Enter the tracking number from your dispatch email to follow your parcel. Tracking usually begins updating 1–3 business days after dispatch.

Where is my tracking number?

We email a tracking link as soon as your parcel leaves our warehouse. If you supplied a mobile number at checkout you will also receive an SMS. If you cannot find the email, check your spam folder, then contact us with your order number.

Track with the carrier

• Australia Post — track at auspost.com.au/track
• Courier partners (bulky or remote deliveries) — the tracking link in your email goes directly to the carrier's page.

Tracking has not updated

Australia Post can take up to 3 business days to scan a parcel into their network, and scans are less frequent on weekends and public holidays. If tracking has not moved for more than 5 business days, email support@aorakisport.com with your order number and we will open an investigation. Investigations can take up to 10 business days; if the parcel is confirmed lost we will replace it or refund you in full.

Delivery timeframes

See the state-by-state table in our Shipping Policy.