Shipping Policy
We ship Australia-wide from our warehouse in Melbourne, Victoria, and to selected international destinations. Every order is packed by hand and dispatched with tracking.
Dispatch time
Orders are picked and packed within 3–5 business days of payment clearing. Orders placed on weekends or Victorian public holidays begin processing the next business day.
If your order contains a pre-order or back-order item, we ship the in-stock items immediately and send the remaining item as soon as it arrives, at no extra shipping cost.
Carriers
Standard and express deliveries are sent through Australia Post. For bulky orders and some regional or remote addresses we may use a courier partner instead — you will always receive a tracking number either way.
Delivery times after dispatch
| Destination | Standard | Express |
|---|---|---|
| Victoria (metro) | 2–4 business days | 1–2 business days |
| New South Wales / ACT (metro) | 3–5 business days | 1–2 business days |
| Queensland / South Australia (metro) | 3–6 business days | 2–3 business days |
| Western Australia (metro) | 5–9 business days | 2–4 business days |
| Tasmania | 5–8 business days | 2–4 business days |
| Northern Territory | 6–10 business days | 3–5 business days |
| Regional and remote areas | Add 2–3 business days | Add 1–2 business days |
These are Australia Post's typical transit times and are not guarantees. Peak periods (Black Friday, Christmas, Easter), public holidays and severe weather can add several days.
Shipping costs
- Free standard shipping on Australian orders over $100 AUD.
- Orders under $100 AUD are charged a flat rate calculated at checkout.
- Express shipping is available at checkout at the rate shown for your postcode.
All prices are in Australian dollars and include GST.
International delivery
We ship to selected international destinations. Available countries and their rates are shown at checkout — if your country is not listed, email us and we will quote you.
International orders may attract import duties, taxes or customs clearance fees levied by the destination country. These charges are the recipient's responsibility and are not collected by us or included in the price paid at checkout. Delivery times for international orders vary by destination and customs processing, typically 7–21 business days after dispatch.
Tracking your order
You will receive an email with a tracking link as soon as your parcel is dispatched (plus an SMS if you supplied a mobile number). Tracking can take 1–3 business days to start updating after dispatch. You can also check your order any time on our Order Tracking page.
Incorrect or incomplete addresses
Please check your address at checkout. If you spot a mistake, email us immediately — we can correct it before dispatch. If a parcel is returned to us as undeliverable due to an incorrect address, we will contact you to arrange redelivery; a second shipping charge may apply.
Parcel not arrived?
If tracking has not updated for more than 5 business days, or the estimated window has passed, email support@aorakisport.com with your order number. We will open an investigation with Australia Post, which can take up to 10 business days. If the parcel is confirmed lost we will send a replacement or refund you in full.
Last updated: 20 October 2026